Agenda

Chairman’s Opening Remarks

Mike Roberts

Principal Analyst and Head of Americas

INFORMA TELECOMS & MEDIA

Creating the Optimal Roaming Customer Experience

• What do end users want from their roaming services?
• Developing regional based pricing models
• Ensuring that your roaming packages are easy to understand for the consumer

Shellene Hudson

Senior Roaming Coordinator

DIGICEL GROUP

How Will the Deployment of LTE Affect the Roaming Model?

• Evolving your roaming strategy to prepare for LTE deployment
• Discussion of the business model impact of LTE:
• Requirements for wholesale roaming systems
• Supporting LTE service demands in the wholesale systems
• Monetizing LTE services or avoiding bit pipe syndrome

Paulo Zanotto

Director of Wholesale and Roaming Product Management

CSG INTERNATIONAL

Smartphones as the Great Roaming Opportunity

• Smartphone roaming requirements: understanding customer behavior
• Making data roaming more cost effective for the operator and affordable for the consumer
• Smartphone apps: managing the challenge
• The role of VAS to stimulate roaming usage
• Communicating roaming propositions to smartphone users

Alicia Errington-Manasseh

Roaming Coordinator

LIME

Revenue Generation and Cost Management Strategies – Evolving Trends in Roaming

• What is currently driving revenue growth in roaming?
• How cost control and margin management require better alignment of roaming and interconnect billing processes
• Why new data services require new roaming models to stimulate usage and revenue
• Identifying ways to integrate data offload strategies that stimulate data roaming usage
• Subscriber engagement strategies for enhanced roaming usage and reduced churn

Oscar Miranda

VP of Business Development CALA

MACH

Assessing Available Roaming Hub and Quality of Service Solutions

• An introduction of the evolution of Roaming Hubbing
• How can Roaming Hubbing deliver strategic advantage to mobile operators?
• What is QoS and what are the benefits?
• An overview of current Roaming Hubbing options and QoS opportunities

Stephen Breen

Senior Product Manager

BICS

Development and Technical and Commercial Implementation of CAMEL Services in Central America

• An overview of how operators in the region are trying to incorporate prepaid roaming into the marketing
• How can operators take advantage of a mix solution of CAMEL and USSD, instead of only CAMEL?
• Identifying ways of managing SMS and GPRS services while not jumping into CAMEL 3 or CAMEL 4

Ivan Ramos

Roaming Manager

CABLE & WIRELESS PANAMA

New Age Roaming – Trends and Challenges for 2011-2012

• Review of current trends and challenges facing mobile operators
• New concepts in data roaming: technologies that go beyond traditional mobile handsets
• Innovate to generate: targeted communication that really reaches your outbound roamers

Ofer Ben-David

Director of Global Presales

STARHOME

Using the Global Roaming Quality (GRQ) to Improve your Roaming Business

• What is roaming service quality and how can it impact the daily traffic and revenues?
• How is the overall customer experience being measured?
• Evaluating current QoS issues while identifying the KPIs necessary for maintaining exceptional service levels
• How is the current regulation guaranteeing a high level of roaming quality?
• Customer Use-Case

Dr. Charbel El Hajjar

Senior Telecommunications Expert

KEYNOTE SIGOS

PANEL DISCUSSION

Examining Strategies for Radically Increasing Revenues from Prepaid Roaming in Emerging Markets

• Exploring the roaming situation with a domination of prepaid customers
• Tailoring cost-effective, attractive pricing packages to create new revenue streams from prepaid roaming
• How to effectively advertise your roaming propositions in the prepaid segment
• What are the future steps in improving the adoption of prepaid roaming?

All speakers are invited to join this panel

Champagne Reception at the Exhibition Room